Frequently Asked Questions - FAQs

How do I order Fine Art Prints from alohapiha.com?
You begin the simple ordering process from our website by clicking on the Fine Art Prints either from our Online Shop. As you are purchasing you can click on the Shopping Cart icon at the top left of your screen to view contents of your cart and click checkout to complete the shopping process. At the checkout you can select to pay by Visa or Mastercard.

What is your guarantee/returns policy?
Aloha Piha is committed to ensuring the Fine Art Prints you receive are of the highest quality and arrive at your front door in perfect order.

With our Free Delivery Offer you can be assured we always post the Fine Art Prints with Extra Insurance though New Zealand's main postal service NZ Post. This means that, should an item get damaged in transit it will be covered for their value to a maximum of NZ$1,500.00. Should your order be of a higher value, we will post it in multiple packages so that the entire value of your order will be covered in case of any damage or loss in transit. Any mistakes on our part we will endeavour to immediately rectify.

We load clear images of our Fine Art Prints in order for you to make an accurate purchase choice. The correct Fine Art Print that has been delivered cannot be exchanged or refunded by Aloha Piha (unless damaged/lost in transit as above paragraph).

Please do not hesitate to contact us should you need to discuss this Policy in more details.

Fine Art Print sizes vary depending on the Prints. All dimensions are available on the Online Gallery and under each image description. All image sizes (the colouored surface of the paper excluding white border) are in millimetres and also converted to inches.

Tony only produces a limited number of Fine Art Prints and signs them personally. Once all numbers have been sold, the same image cannot be reproduced or reprinted. This ensures the Fine Art Print will maintain its value and increase in value over time.

All of our Fine Art Prints are of archival quality. Paper and inks qualities are of very high standard. Tony has over 15 years of experience in Screenprinting - he always ensures that his Fine Art Prints are beautifully printed with minimal error. He does not sell any of his Prints if he thinks they do not meet the highest possible standard.

Tony specialises only in Limited Edition Fine Art Screenprints (Prints). These are handmade and in themselves are a highly regarded means of artistic expression. This type of print has been produced throughout art history by such masters as Rembrandt, Renoir, Picasso and in more modern times Andy Warhol. A high degree of skill and direct involvement are required from the artist when producing these works. There are a number of different types of Fine Art Print such as Screenprinting, Etching, Lithography, Woodcut, Linocut and Collagraph.

His Fine Art Prints begin as a detailed painting on board from which each individual colour is hand separated by him. These separations become the stencils on the screens through which each colour is printed. Some Prints have up to 25 individually printed colours. The printing process involves careful alignment and registration and constant checking for quality problems. The colours are hand-mixed and give the image a very real handmade feel and quality. A true Limited Edition Fine Art Print will also be limited to one Edition, each being numbered and signed individually by the Artist. Once the Edition has sold out it should not be repeated otherwise the value of the works is compromised. Tony subscribes to single edition productions only. This is what gives the work value over time. A full Edition set of Prints will contain a number of Artist's Proofs or A/Ps. These are the initial works when colours and registration are tested and can number up to 10% of the Edition. If we only have A/Ps left of some Prints, it will be stated in their description page. If you have any queries about Tony's technique, please do not hesitate to contact him. Museums and Art Galleries around the world seek out the best Contemporary Fine Art Prints to add to their collections.

What is an AP or Artist's Proof?
A full Edition set of Prints will contain a number of Artist's Proofs or A/Ps. These are the initial works when colours and registration are tested and can number up to 10% of the Edition. If we only have A/Ps left for some Prints, it will be stated in their description page. Please do not hesitate to contact us if you have any queries about the above.

Do you sell reproductions?
Absolutely not. Tony wishes to clarify the confusion between a Limited Edition Fine Art Print and a reproduction print. The definition of a reproduction is an image produced by photographic mass production techniques such as those used to print posters and glossy magazines. Digitally generated photographic 'art' also falls into this category. The handmade component is absent in the above cases. Many designers and artists claim to produce Limited Edition Prints such as giclee prints but these are not of the Fine Art variety as explained above.

Do you do picture framing, blockmounting etc?
No. All Fine Art Prints are unframed and unmounted for ease of transport. If ordering around the Auckland area we can recommend our preferred Framer and we can deliver directly to them if desired.

How will my order be packed?
Aloha Piha guarantees that your Fine Art Print will reach you in perfect condition. All Fine Art Prints are carefully packed in tissue paper and encased in sturdy cardboard mailing tubes. All orders are sent through New Zealand Post's CourierPost or Parcel Post network or by Air Mail. We also use Extra Insurance to protect you from damage whilst in transit. And remember, we ship FREE anywhere in the world!

What can you do if my purchase is for a gift?
Tony Ogle's Fine Art Prints are the perfect gift for any occasion. He can include a personal message if you wish and will giftwrap at no extra cost. Add the print or prints you want to send as a gift to your shopping cart and let us know the recipient's details at checkout time.

How do I unpack and store my Fine Art Prints?
Fine Art Prints should be stored flat if possible. The prints will have been very loosely rolled and should spring open to nearly flat. If necessary they can be "de-curled" completely by being placed on a clean and flat surface and held down by weights (eg some books) for 24 hours. We recommend your Fine Art Prints get framed as soon as possible by a reputable framer. We can also recommend an Auckland based framer if purchasing near the Auckland region.

What types of frames look best with Tony Ogle's Fine Art Prints?
We recommend a square edged modern frame, either in white, dark charcoal or black with a deep mount the same colour as the print paper. It is very important that the right frame is chosen to complement the Fine Art Print.

Currency Conversion
All prices are in New Zealand dollars.

Goods & Services Tax
All prices shown are exclusive of GST. If you are purchasing in New Zealand, GST of 12.5% will be added to the Shopping Cart before payment. If purchasing outside of New Zealand, prices will remain GST exempt.

Are the colours of the prints/posters exactly the same as I can see on-screen?
Not exactly the same - all monitors are different. But the Fine Art Prints will look better than they do on screen as screen images are of a very low resolution.